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At CP Secure, we are committed to providing the highest quality of
service to our customers. Every appliance includes:
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Free phone and email technical support for the first year |
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Free software upgrades for the first year |
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Free virus and spyware signature updates for the first year |
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A one-year hardware warranty |
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Product Support
You may select any of our suggested support options. Our goal is to
respond to all your support requests within one business day.
- Before contacting technical support at your reseller or at CP Secure,
please check our FAQs.
- To speak to a CP Secure technician, please contact your nearest CP
Secure office:
North America +1-408-873-7778
Europe +49-8458-60301-0
Asia +886-2-2723-0936
Rest of the World +1-408-873-7778
- You can also submit a report to our Support team here.
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Virus and Spyware Signature Updates
We continually update our virus and spyware signature database to stay current with emerging threats. When you register your appliance, you can opt to receive updates automatically as soon as they are available, or manually download updates when it is convenient for you. If you have a malware-related problem, or suspect you have a virus or spyware that your CSG appliance is not detecting, send our malware research experts an email at virus_help@cpsecure.com.
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